IT incident affects Naturgy
The Naturgy group, a Spanish multinational operating in the electricity and gas sectors, has suffered an IT incident that has prevented customers from accessing their accounts, both via the website and the mobile app.
The company reported that they had problems accessing their systems, so they could not attend their usual channels (face-to-face, telephone and digital), making it impossible to carry out procedures such as registration, cancellations or contract renewals.
References:
- 28/01/2022 twitter.com Comunicado oficial
- 02/02/2022 elpais.com Un fallo informático impide el acceso a la web de Naturgy a millones de clientes desde el pasado viernes
- 02/02/2022 lavozdegalicia.es Una incidencia informática desactiva varias webs del grupo Naturgy
- 03/02/2022 20minutos.es Naturgy sufre una incidencia informática que deja a sus clientes seis días sin acceso sus cuentas
- 08/02/2022 lavozdegalicia.es La web de la distribuidora de Naturgy sigue caída e impide consultar los consumos y tramitar los cambios de potencia